Customer Service
Hours of Operation
Although the web and our parts ordering system is open and available 24-7-365, our staff only
answers the phones during normal business hours. Our hours are Monday through Friday, 9:00
AM through 6:00 PM Eastern time. During times of increased business you may get voice mail. Please leave a message and we will
return your call as soon as possible to help you with your steering column questions.
Payment
Our accepted methods of payment are Mastercard, Visa & Discover. The choice is yours. During checkout, you can select whatever method you prefer. Through the encrypted, purchase protected,
umbrella of Ultracart, both you, the buyer, and we are protected. Additionally, you can
send a Postal Money Order or certified check to cover the cost of parts or services we provide.
Secure Transactions
We've taken every precaution to protect sensitive data sent over the Internet. All personal and
credit card information entered on your order is transmitted in an encrypted form for your
protection. All transactions are kept secure when you use Internet Explorer 3.0 or higher, Mozilla Firefox, Google Chrome, Opera, or any
compatible Secure Sockets Layer (SSL) browser to order our products. These browsers automatically
"scramble" personal information so it remains safe as it travels the Internet.
Your email and personal information will never be sold, traded or shared with anyone.
Sales Tax
We are required by the State of New York to collect 8% sales tax on all orders that have a
destination within New York State. Orders to other states and countries are exempt from NYS
Sales tax.
Shipping
We pack and ship our parts within 12 hours of your order, with deliveries sent out twice a
day. Our default shipping method is through the US Postal Service (USPS), however you may choose UPS or FedEx if you prefer. Typically, parts
are shipped out Priority Mail, with Express (overnight) shipment available for
an additional cost. The normal shipping time is 2-3 working days, while international shipments
may take up to 15 working days to clear. International shipping fees typicaly range between
$29.95 and $39.50 including all internal charges.
Handling Charges
Handling charges are calculated based upon the weight and size of the parts being shipped.
Our internal charge ranges between $2.00 and $4.50 per shipment. This cost is added to the
flat rate postal fees for delivery but included in the total shipping charge on your order.
Wholesale/Dealer Accounts
We have a one price policy, which is our best price on top quality parts. Volume discounts may be available on orders over $1,000. If you are interested in setting up a wholesale account, please email your request to 'info@steeringcolumnservices.com' or fax us at 585-334-6975 with quantity and description of the items needed. Please include your email address, fax number, and daytime telephone number. We will contact you in response within 2 business days.
Warranty
All of our products are warranted against defects for 60 days unless otherwise specified. Warranty is void if an item is altered, misused or installed improperly. Steering Column Services is not liable for any direct or indirect consequential damage of any kind.
Returns and Exchanges
Shop with Confidence. If you are not completely satisfied with any unused item simply return it
within 30 days for a replacement or refund of purchase, whichever you prefer (excluding shipping
charges). Electrical items (switches, etc.) are non-returnable. Returned
merchandise may be subject to a 10% restocking charge. Used, damaged or incomplete returns cannot be accepted. No returns or refunds will be accepted on painted, "Custom" or special order items, so please order carefully and pre-fit parts before painting.
Refunds are NOT available for downloaded items (instructions and video). You are responsible for insuring these are correct for your vehicle. All download sales are final.
